Testimonials

Birkenstock

"Working with Deluxe Digital Media since 1996 has allowed Birkenstock a tremendous feeling of security, trust, loyalty and partnership. They are not only part of the Birkenstock family, but they inspire our web business thinking as they teach us about new trends, more efficient ways of doing business, and future systems changes we might want to consider. They're definitely forward-thinkers. They know how we conduct our business and they contribute to that in an exciting, encouraging, and supportive way. They monitor our very busy, unique, custom-designed e-commerce site around the clock, 24/7, and they respond instantly whenever they're needed. They host our site, and we can all sleep at night, secure in knowing our cluster of servers is up and running smoothly.

"DDM also understands our budget variances from year to year. They design easy-to-use customized tools that empower us as web users, and they encourage us to make changes whenever we can. They work comfortably and agreeably with all levels of personnel within our company, from data entry people to the Directors. They attend meetings whenever we request their presence, they guide and advise us honestly, and they make innovative suggestions and reasonable, fair proposals. Overall, they contribute just as honestly and wholeheartedly as if they worked here (figuratively, they do work here!).

"We have a lot of respect for DDM, and we look forward to a long, fruitful and trusting relationship with them. We consider them friends as well as business partners, and we know we can depend on them for all aspects of our web business. They've never short-changed us, and never overcharged us, but they aren't inexpensive, either. When you look at and use the quality products they create, you'll know without a doubt they are worth every single penny. They've always listened to our needs and they continuously enhance our web business with innovative, practical and appealing results.

"We love them and we depend on them, and they've never let us down. They go the extra mile and in today's business climate, they are worth their weight in gold. Any company would be better off for having done business with DDM."

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Mountain Travel Sobek

"The crew at Deluxe Digital Media has been an incredible resource both creatively and functionally for Mountain Travel Sobek over the past seven years. They have been responsible for our website design and maintenance as well as integral to our Internet marketing efforts. I started with Mountain Travel Sobek at the beginning of a major website redesign. Working with DDM, I was remarkably impressed by their creativity, practicality and ability to translate my vision into an award winning website. Catalog Age Magazine as innovative and inspiring accurately hailed their design. Our clients love our website and constantly compliment us on its visual appeal and ease of use. And the revised site has greatly increased our Internet bookings.

"But better than understanding our vision, DDM understood our budget restraints. They developed a program that allows us to do ongoing changes to our website in-house thus reducing our overall web expenditures. It has allowed us to be incredibly responsive to a moving marketplace with zero additional expense.

"And lastly, and ongoing, DDM helps us in our design and execution of our monthly email marketing programs. They maintain our website database, manage all unsubscribe files, do all email testing and the ultimate mailing of the newsletter as well. While we do all of the content in house, DDM is invaluable in getting our material into the hands of prospective clients.

"While the major projects are the obvious achievements, what is truly remarkable about Paul and Kevin from a service perspective is their responsive and passion. My Webmaster is constantly in contact with DDM for changes, issues, and ongoing projects. They respond quickly and efficiently to all of her needs for which I am exceedingly grateful. In the complex world of website design, maintenance, and Internet marketing, it is a relief to work with a company that is so completely a partner in our success. I won't tell you that DDM is the least expensive alternative available but they are worth every dollar. We love them!"

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Canadian Mountain Holidays

"Canadian Mountain Holidays has been happily associated with Deluxe since 2001. Kevin and his team have consistently exceeded our expectations for customer service; created a wonderful Web site that is producing positive results; and we thoroughly enjoy working with them.

"A few years back we embarked on a major redevelopment of our site which was a significant investment on our part and the results and feedback has been very strong. The team at Deluxe understands our industry, works within budgets, and provides wise and innovative advice. Their decisions focus on both our short and long-term goals and we appreciate the value they bring to our company.

"They are an integral part of our team and have definitely made our Web work more interesting, effective, and definitely more enjoyable!"

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Bushtracks

"David and I would like to thank you for an exceptional job in putting together the Bushtracks Expeditions website.

"It was wonderful to work with you, Davi and Paul in the planning stages of the design and then to bring our vision into reality.

"You were very easy to work and assisted us each step of the way. Your flexibility is perhaps your single greatest attribute. You responsiveness and "aim to please" attitude resulted in a dream website for Bushtracks."

"I just wanted to you let you know that I this this new system you have built is INCREDIBLY awesome. You are welcome to quote me and use me as a reference for your clients."

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Gimbal's Fine Candies

"We challenged Deluxe Digital Media to create a website for us that would:

  • Highlight our extensive product offerings in a way that was easy to understand at a glance
  • Be logical, intuitive, streamlined and easy-to-navigate
  • Encourage larger online purchases
  • Target both consumers and businesses
  • Creatively build upon on brand traditional old-fashioned brand character, yet be fresh and appealing

"In addition, we wanted to work with online company that would:

  • Develop our website in under extremely tight time constraints
  • Be accessible and responsive to our evolving needs
  • Continue to partner with us once the site launched
  • Actively bring new ideas on content, organization and outreach to us on an ongoing basis
  • Be friendly, upbeat, and easy to communicate with
  • And very importantly: be reasonable in cost (we have a limited budget and must watch our costs)

"We are very happy to say that Deluxe Digital Media has far exceeded our expectations on each and every one of these counts."

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Scharffen Berger Chocolate

"Do you know any good web guys?

"That was the question that I asked every person I could find for over two years. Being in the Bay Area, in the post dotcom era, there is no shortage of web guys, but it’s the little word ‘good’ that always managed to escape me.

"In mid-2002, having been given responsibility for, but possessing no actual technical expertise with, our company website, I was led very quickly into the shark-infested waters of Web Development Consultants.

"It always started the same. Lots of gladhanding and free lunch. I was shown slick-looking portfolios by “quirky” companies staffed full of impressively “individual” dotcom refugees. I was regaled with displays of high-sounding awards for “creative expression” bestowed by organizations I had never heard of. I took meetings in sleek offices in SOMA and live/work conversions in South Beach…all the trendy boroughs.

"But then the “project” would start. And I got burned. Badly, expensively, and repeatedly. Delivery was late and buggy. Overpromised and underdelivered was the order of every day. Costs were underestimated by dozens of percentage points, and when questioned, no real answers came. I was spoken to in a deluge of jargon and thrown mountains of meaningless statistics. I authorized and paid for “custom” tools, only to find out from the next consultant that it was freeware. And the invoices kept rolling in under Net 15 terms.

"These false prophets easily fooled me. They knew after 5 minutes of conversation that they had me totally outside of my element, and they were going to take me for everything they could. The only thing missing was the dollar signs popping up in their eyes, like in the old cartoons. After one particularly expensive problem, I actually began to worry for my very employment.

"Most frustrating in all this was knowing that I was just being duped, and feeling helpless to stop it. I felt stupid, I was bleeding my company’s coffers dry, and I was getting gray hair fast.

"But then one day a consultant friend called me and said: “Are you still having trouble with your web guys?” “Same bad results, different thousands of dollars to fix”, I said. “Well listen,” he said in a low voice, like somebody telling a secret that they shouldn’t “I just got back from a prospective new client, and they were raving about their web guys. I got their name for you. Deluxe Digital Media. Ask for Kevin. You can thank me later.”

"I eyed the phone number scrawled on my Post-It and clearly remember thinking, “Well, how can it go any worse than it has so far?” I dialed the number with a well-rehearsed voicemail on the tip of my tongue.

"What to my surprise when, after 2 rings, Kevin Johnson picked up with what I would come to know as his normal, professionally optimistic tone.

"'Gooood Afternoon, Deluxe.'

"Those 3 words would begin to reshape my relationship to and opinion of web developers forever.

"Kevin and I chatted and we decided to do a meet and greet in my office to discuss DDM becoming our web developers. There was no invitation to come over to “see the compound”, and no smarmy offer of being “taken to lunch”. Just an efficient chat, and a mutually agreed time and day.

"Kevin and Paul arrived at my office on time, dressed well, and each toting a small notepad. No laptops, Blackberrys, or ear buds. Over the next 30 minutes they asked some questions, but mostly listened, smirked sympathetically at the recounting of my past experiences, and jotted down notes. Being who we are, and having had no trouble finding developers to be taken advantage of by, I left that meeting hopeful, but pessimistic. I realized I was running out of chances to “get it right”, and my experiences had taught me that I would minimally grow poorer and older as this went on, and maximally would lose my job.

"But then something amazing happened.

"A few days after that meeting, Kevin called me. He told me that he really loved our company and product, and wished that he could have a different answer, but that after careful consideration, he saw that DDM was not the right solution for me. I couldn’t believe my ears. Were they independently wealthy? Were they pompous jerks? Were they just not smart at all? He continued by explaining that it would be irresponsible for DDM to take on developing our website under the existing circumstances, because they were not expert in what we needed done.

"I can’t really describe how I felt after that call. It was something like being told, “let’s just be friends”. Not terrible, but miles away from what I was hoping for, and also the last thing I was expecting to hear.

"But over the time since then, I have realized that this experience typifies the manner in which DDM does everything. Their selflessness is truly remarkable. Even though it meant forgoing work with a premium brand, they were actually thinking about me, and my situation, ahead of their own. I had careened headlong into a wall of integrity.

"Eventually, after some internal changes, I went back to Kevin. His integrity and honesty made me want to work with DDM even more because I had never experienced this kind of candor. A few weeks later, our website was incorporated into the DDM “family” at their server farm. Since then, we have worked hand-in-glove with DDM to manage our constantly changing and fast growing web and e-Commerce site, with nothing short of astounding results.

"More than our hosting and development provider, DDM has become our business partner. They are a small, professional firm, with huge capabilities. They are creative, solution oriented, and incredibly precise. They answer their phones, and return emails, and they have always found a way to say “yes” to me.

"DDM’s delivery of services is unparalleled, and I cannot recommend them highly enough. My advice to anyone reading this is to just meet them, and see for yourself.

"DDM shows me that there is integrity in web development, and that “good web guys” isn’t an oxymoron."

Contact Us

(888) DDM-1134 | (888) 336-1134